Blackberry Unable To Extract Attachment Etp.dat
Back to top ↑ Resolution Configure the spam filter or antivirus software not to strip the etp.dat attachment from the activation email. Press the Menu key and click Cancel To troubleshoot enterprise activation process issues, see KB13852 or contact the BlackBerry Enterprise Server administrator. Back to top ↑ Cause Cause 1The BlackBerry Enterprise Server that picks up the ETP.DAT email message from the BlackBerry smartphone user’s mailbox uses a different BlackBerry Configuration Database and resides In a Microsoft Exchange environment, one of the following issues may occur: Email messages are sent to the BlackBerry smartphone PST folder, but the BlackBerry Enterprise Server cannot access the enterprise Check This Out
By default, the logs are located in the Blackberry Enterprise Server installation directory in:
Please contact your System Administrator. Phase 3 - Receiving services The BlackBerry Enterprise Server and the BlackBerry smartphone establish a master encryption key. Note: BlackBerry Manager points to a different BlackBerry Configuration Database (or BlackBerry Configuration Database location) from the BlackBerry Enterprise Server services. The email message also contains an ETP.DAT attachment. Complete the following steps until a resolution can be found: Step 1 - BlackBerry Desktop Manager has been configured to use the BlackBerry Enterprise
Note: Before the BlackBerry smartphone user activates the BlackBerry smartphone, BlackBerry Manager displays the status of Initializing. The Wireless Enterprise Activation Process This section provides an overview of the four After the prerequisites are met, the BlackBerry Enterprise Server monitors the mailbox for new messages, including the ETP.DAT activation message that is sent from the BlackBerry smartphone. For information about ETP.DAT messages, see the Role of the ETP.DAT message in the wireless Enterprise Activation process section below. If no ETP.DAT message is arriving, please test the following scenarios Remove any email message filters and rules that might prevent email messages from arriving in the inbox.
Install the BlackBerry Desktop Software. Prerequisites for the wireless enterprise activation process Before starting the wireless enterprise activation process, verify the following: The wireless service provider has activated a service for the BlackBerry smartphone with the The enterprise activation process can be canceled if necessary by pressing the Menu key and clicking Cancel. http://support.blackberry.com/kb/articleDetail?articleNumber=000013840 Allow sufficient time for this change to replicate to the server which houses the BlackBerry smartphone user's mail file.
Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks Check the BlackBerry smartphone for a registration confirmation email message. After the BlackBerry smartphone user selects the Activate option on the Enterprise Activation screen on the BlackBerry smartphone, the following occurs: The ETP.DAT message is sent to the BlackBerry Infrastructure, which Select Integrate with a personal email account.
Press the Menu key and click Delete. Step 3 - A BlackBerry smartphone is attempting to perform the enterprise activation process with the BlackBerry Enterprise Server. http://support.blackberry.com/kb/articleDetail?ArticleNumber=000017506 Click Next. Note: If the BlackBerry Internet Service option is not selected during the installation of the BlackBerry Desktop Manager, [email protected] email messages might be sent to the BlackBerry smartphone. Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks
If IBM Domino is used, a time stamp on one or more documents in the BlackBerry smartphone user's Profiles database existed before the account was added on the IBM Domino Server. http://tubee.net/blackberry-unable/blackberry-unable-to-syncronise-outlook.html To confirm this, open the ETP.DAT attachment from the message and check which PIN is originating the request. If it matches, the BlackBerry Messaging Agent generates a new permanent encryption key using either Triple Data Encryption Standard (Triple DES) or Advanced Encryption Standard (AES), and sends it to the Note: Search the log file using the username of the BlackBerry smartphone user's email address.
When the BlackBerry Enterprise Server scans all BlackBerry smartphone users' mailboxes, it cannot determine which smartphone user is using the smartphone to be activated, because the same enterprise activation message is To verify this problem, compare the BlackBerry Configuration Database information in BlackBerry Manager with the information that appears on the Database tab of the BlackBerry Server Configuration Panel. However, in certain circumstances, the BlackBerry smartphone user may see that the above process halts at the Contacting server stage. this contact form Note: For more information on how to remove and reinstall the BlackBerry Desktop Software, see the Additional Information section.Verify if the BlackBerry smartphone contains the Desktop [CMIME] and Desktop [CICAL] service
Please do not delete, move or respond to this message - it will be processed by the server. Resolution 1Disable the encryption of incoming mail into the BlackBerry smartphone user's Lotus Notes mail file. Cause 2There is corruption in the BlackBerry smartphone user's Lotus Notes mail file which is preventing the BlackBerry Enterprise Server from opening the ETP message.
Please do not delete, move or respond to this message - it will be processed by the server. Complete the following steps to identify why [email protected] messages are being received on the email client or BlackBerry smartphone:Step 1 - An attempt is in progress to activate the BlackBerry smartphone over the wireless
After 40 minutes, the smartphone stops trying to start the enterprise activation process and displays one of the following messages: The server is not responding. For instructions on changing the configuration of the BlackBerry Desktop Manager for use with the BlackBerry Internet Service, see KB03179 . Step 2 - A BlackBerry smartphone contains Desktop[...] service books It verifies that the encrypted password matches the one set for the BlackBerry smartphone user. If Email Settings is displayed in the BlackBerry Desktop Manager, remove the BlackBerry Desktop Manager or change the configuration of the BlackBerry Desktop Manager for use with the BlackBerry Internet Service.
Toggle navigation Enterprise Software Smartphones BBM IoT Apps Software Support Shop BlackBerry Knowledge Base Search Support BlackBerry Knowledge Base Article English English Français Español BlackBerry Knowledge Base Enterprise Activation stops Back to top ↑ Additional Information To remove and reinstall the BlackBerry Desktop Software on a computer and configure the BlackBerry Desktop Software to use the BlackBerry Internet Service, perform the Check whether BlackBerry Desktop Redirector is listed as an available application in the BlackBerry folder. http://tubee.net/blackberry-unable/blackberry-unable-to-connect-to-database.html On the Basics tab, change the option When receiving mail, encrypt before storing in your mail file to No Save the change and close the document.
Clear the Forward to Device check box in the Email Settings of BlackBerry Desktop Manager 4.3 and later to stop [email protected] email messages from being sent to the BlackBerry smartphone. Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks Keeping the default folder is recommended. Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks
Example of a modified subject line: BULK] RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 Resolution for Cause 4 Confirm that the BlackBerry service account has correct permissions to the mailbox Note: The ETP.DAT activation email message must arrive For more information, see Article 37347.