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Blackberry Unable To Connect To The Database

Back to top ↑ Cause The following can cause this issue: The BlackBerry smartphone is not activated correctly for enterprise service.The BlackBerry smartphone user's mailbox is full.An incorrect email address was used to complete the enterprise activation process.The password used to complete the enterprise activation process was not set Attempting MAPILogon MAPILogon Success OpenMsgStore <> for this profile failed <8004011d> Any ideas on this one?? Back to top ↑ Additional Information Check the MAGT log files from the day when the issue occurred to troubleshoot this issue. Reason: Failed to open the explicitly specified database ''. [CLIENT: xx.xx.xx.xxx] 08/03/2015 09: 04:25,Logon,Unknown, Error: 18456 Severity: 14 State: 38. … 08/03/2015 09:03:58,Logon,Unknown,Login failed for user 'sa'. http://tubee.net/blackberry-unable/blackberry-unable-to-connect-to-database.html

NOTE : One way to match the IP address to the FQDN is to use nbtstat -A from the command prompt. For more information, see: http://technet.microsoft.com/en-us/library/ms187030.aspx.Start the BlackBerry Enterprise Server services. Contact Us - BlackBerryForums.com - Archive - Top LinkBack LinkBack URL About LinkBacks Bookmark & Share Digg this Thread! Back to top ↑ Resolution To resolve this issue, complete the following steps: To verify which Microsoft SQL Server instance the BlackBerry Configuration Database resides on, open the BlackBerry Server Configuration panel

Stop the BlackBerry Enterprise Server services.Log on to the Microsoft SQL Server as an administrator. Enter SQLServerManager.msc. Connection string is Provider=SQLOLEDB.1;Server=BESNAME\SQLEXPRESS;Database=BESMgmt;Network=dbmssocn;Trusted_Connection=Yes [35029] (03/06 02:28:35.366):{0x1230} {ConnectionPool::Connect()} Pool Initialization failed because timeout of 60 seconds was exceeded [20652] (03/06 02:28:35.366):{0x1230} OpenDB: OPEN_DB failed [20645] (03/06 02:28:35.366):{0x1230} DBInit: OpenDB failed - ClientConnectionId:c61e91b3-c964-426b-959e-d72dd6b13e54 2015-08-03T09:03:58.636-0400 main INFO System.err java.lang.RuntimeException: Could not obtain a certificate 'public_admin_ssl' from keystore 'UI' The Microsoft SQL Server logs show that although the SQL instance had started, the BES12 database

Back to top ↑ Cause This issue is caused by one of the following:The BlackBerry Configuration Database is hosted on a named instance of Microsoft SQL Server. try updating the mapi profile in addition to exchange permissions, come accross this a few times and the above tends to resolve the issue Offline 10-16-2006, 10:05 AM #5 The system administrator can use sp_configure to increase the maximum value. This is an informational message; no user action is required. … 08/03/2015 09:03:50,Server,Unknown,Microsoft SQL Server 2012 - 11.0.5058.0 (X64) May 14 2014 18:34:29 Copyright (c) Microsoft Corporation Express Edition

Open the BlackBerry Server Configuration panel. 7. Please contact your System Administrator. Confirm that the value in the Default Port field matches the BlackBerry Server Configuration tool on the Database Connectivity tab. Type services.msc.

nothing to do with the database. For the suggested order to start or stop BlackBerry Enterprise Server services, see Article 13718. Verify the following requirements: - The database information that you provided is correct - The database server is running - The port configuration matches the database instance that you are connecting Consequently, to enable Named Pipes and TCP/IP in Microsoft SQL 2005 or Microsoft SQL 2005 Express, complete the following steps:  Click Start > Run.

After 40 minutes, the smartphone stops trying to start the enterprise activation process and displays one of the following messages: The server is not responding. check my blog When the BlackBerry Enterprise Server scans all BlackBerry smartphone users' mailboxes, it cannot determine which smartphone user is using the smartphone to be activated, because the same enterprise activation message is The following errors can be seen in the BMS Store logs: (05/11 11:12:27:834):{server} [util:attemptToConnect:61] [INFO] Cannot connect to database BMSDB(05/11 11:12:27:834):{server} [util:attemptToConnect:67] [ERROR] ERROR connecting to the database(05/11 11:12:27:834):{server} [util:attemptToConnect:71] [INFO] It was working fine for myself and two other admins, but today we suddenly started getting this error message.

Select TCP/IP from the Enabled protocols column and click Properties. http://tubee.net/blackberry-unable/blackberry-unable-to-connect-to-wap-gateway-216-155-165-50.html Click OK. By default, the logs are located in the Blackberry Enterprise Server installation directory in: :\Program files\Research In Motion\Blackberry Enterprise Server\logs\. Then start the BES12 - Management Console service again.Wait for the BES12 - Management Console (BESNG-UI.exe) to load into memory.Access the BES12 Management Console.

When the first BlackBerry smartphone user completes the enterprise activation process, add the second BlackBerry smartphone user to the BlackBerry Enterprise Server again.Before starting the enterprise activation process, turn off message Still getting the "unable to connect to the database" Regards Gareth Offline « Wireless sync not working for one user. | Getting below error on BES » Thread Tools Show If ODBC fails to connect with SQL Server Error 10060, ensure that the the SQL port is not being blocked by a firewall For more info on how to perform an this contact form Type regedit.

Restart the Microsoft SQL Server service from the Windows Services console. This can cause substantial damage to the Microsoft Windows operating system. The issue occurs when the Microsoft SQL Server instance hosting the configuration database for BES12 is on the same server as the BES12 - Management Console service.

Click Start > Run. 2.

Right-click Software and create a key called Research In Motion. I've been on hold with RIM Tech support for over an hour! In the Registry Editor, go to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles 4. Connection string is Provider=SQLOLEDB.1;Server=BESNAME\SQLEXPRESS;Database=BESMgmt;Network=dbmssocn;Trusted_Connection=Yes [25000] (03/06 02:27:53.833):{0x1230} ConnectionItem::ConnectToDB: COM Error 0x80004005 - Unspecified error - Source: "Microsoft OLE DB Provider for SQL Server" - Description "[DBNETLIB][ConnectionOpen (Invalid Connection()).]Invalid connection." - Command

This can be identified by the following event in the Windows Event Viewer Application Log on the Microsoft SQL server: Log Name: Application Source: MSSQL$SQLEXPRESS Date: 03/06/2014 2:48:33 AM Event ID: The Microsoft SQL Server is still running. Right-click Database and create the following string values:Login PasswordNote: The Login and Password values should contain the user name and the password for the Microsoft SQL Server login respectively.     Back to top navigate here Stop the BlackBerry Monitoring Service services.

If IBM Domino is used, a time stamp on one or more documents in the BlackBerry smartphone user's Profiles database existed before the account was added on the IBM Domino Server. I know there have been many posts with this, but I can't find one that fits my situation. Important: Prior to making changes to the Microsoft SQL server, consult with the Microsoft SQL server administrator. or An error has occurred.